Customer Policies
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Guarantee
We take pride in offering high quality programs and resources. If a program or resource does not meet your expectations, please contact us at [email protected] or 780.420.1987.
Payment
Credit card payment (VISA or Mastercard) is required for all purchases made through our website. Invoices for the purpose of paying by cheque or e-transfer may be issued upon written request and at the discretion of LESA staff (with the exception of Intensive Advocacy) but will not be issued for purchases totaling less than $2,500. Billing policies for LESA Library subscriptions can be found here.
Full payment is required for access to all programs and resources. You will not be permitted to attend a program and will not receive access to program materials until payment has been received. Full payment is also required to access the LESA Library, on-demand programs, and online courses or for a publication to be shipped to a new subscriber. Subscribers to our Practice Manuals will automatically receive the update, invoiced at time of receipt.
LESA offers a limited number of bursaries based on financial need as well as distance bursaries for select programs. Contact us at [email protected] for additional details.
Discounts for Newly Called Lawyers, Legal Support Staff, and Law Students
LESA is pleased to offer the following discounts to newly called lawyers, legal support staff, and law students:
- Lawyers called to the Alberta bar within the last five years and legal support staff automatically receive 10% off individual ticket purchases for most in-person and online programs, online courses, and personal licenses for on-demand programs.
- Law students and articling students automatically receive 25% off individual ticket purchases for most in-person and online programs, online courses, and personal licenses for on-demand programs.
- Law students and articling students receive discounted pricing of $195 on one-year single-user subscriptions to the complete LESA Library when they apply the STUDENTLIBRARY code on checkout. Must be logged into a qualifying LESA.org account to apply the discount.
Except for subscriptions the LESA Library, discounts are automatically applied once a qualifying product is added to your cart and cannot be combined with LESA Library subscriber or Practice Fundamentals Program discounts (best discount will apply). Program discounts do not apply to LESA’s Refresher, Intensive Advocacy, or Mediation of Divorce & Family Conflicts. To receive these discounts, you must ensure your LESA.org account has updated information on your call year or legal support staff status.
Programs
Program formats and dates are subject to change. All program registrations must be purchased under the attendee or facilitator’s LESA.org account.
Webinars
Registration is available for webinars through individual tickets or a firm broadcast.
Individual Tickets
Individual tickets are for a single attendee only. An individual ticket must be purchased under the attendee’s LESA.org account. Individual ticketholders will automatically receive the webinar recording in their LESA Classroom account (subject to any issues with the recording). Individuals who are not registered for a webinar are not permitted to view the program or access the materials. If multiple lawyers or staff members from a firm or organization wish to view a webinar and receive the recording, each attendee requires a separate ticket. Firms and organizations who wish to have three or more lawyers or staff members attend as individual registrants are eligible for a 10% discount on each ticket. Firm broadcasts are also available for law firms who wish to view the live webinar broadcast together as a group. See below for additional details on our discounted group registration options.
Firm Broadcast Ticket
A firm broadcast ticket allows firms or organizations to purchase a webinar for viewing as a group at a significantly discounted per person fee. Firm broadcast tickets are purchased by a facilitator and are available in four tiers: up to 4 viewers, 5-7 viewers, 8-10 viewers, and 11+ viewers. The facilitator will receive all webinar access details and is granted permission to broadcast the webinar for the pre-selected number of viewers. The facilitator may download and distribute program materials to the pre-selected number of viewers in advance of the live webinar broadcast. The webinar must be viewed by all viewers in the same location (such as a boardroom) and at the same time. Access links cannot be shared with viewers and must only be used by the facilitator. Materials for the webinar will not be accessible after the live webinar broadcast. The facilitator will not receive the webinar recording. Firm broadcasts cannot be combined with other discounts.
10% Discount for Multiple Registrations
Three or more lawyers or staff members from the same firm or organization who wish to purchase individual tickets are eligible for a 10% discount on each ticket. To receive the discount, all lawyers or staff members must purchase an individual ticket for the same program and apply the coupon code GROUP10 on checkout. Each person must complete their own ticket purchase using their individual LESA.org account. This discount will be applied to the already discounted ticket price for students and newly called lawyers. If a firm or organization does not meet the minimum threshold of three individual tickets, each attendee will be invoiced the difference following the webinar.
Program Materials
Program materials are provided in an electronic format and can be accessed on the attendee’s LESA Classroom. Program materials cannot be shared or distributed without the express written permission from LESA.
Ticket Transfers
Individual tickets and firm broadcast tickets may be transferred to another attendee or facilitator for a $50 (plus GST) administration fee. Notice of a ticket transfer must be received from the attendee in writing (to [email protected]) three business days prior to the webinar. Tickets cannot be transferred after that date; however, program materials and recordings (if any) will be provided to individual ticket holders. Partial refunds are not issued for ticket transfers if transferred to an attendee in a different discount category.
Cancellations
Ticket fees, less a $50 (plus GST) cancellation fee, will be refunded for cancellations received in writing (to [email protected]) at least three business days prior to the webinar. Cancellation requests must come from the attendee and refunds will be issued to the same form of payment used for the original purchase. Refunds cannot be given after that date; however, program materials and recordings (if available and applicable for the ticket) will be provided.
Full-Day Programs (In-Person and Livestream)
Registration is available for full-day programs through individual tickets (in-person or livestream format) or a firm broadcast ticket (livestream format only).
Individual Tickets (In-Person or Livestream Format)
Individual tickets are for a single attendee only. Each individual ticket must be purchased under the attendee’s LESA.org account. Individual ticketholders will automatically receive the recording(s) in their LESA Classroom account (subject to any issues with the recording). Individuals who are not registered for a program are not permitted to view the program or access the materials. If multiple lawyers or staff members from your firm wish to attend the program and receive the recording, each attendee requires a separate ticket. Firms and organizations who wish to have three or more lawyers or staff members attend as individual registrants are eligible for a 10% discount on each ticket. Firm broadcasts are also available for law firms who wish to view the livestream broadcast together as a group. See below for additional details on our discounted group registration options.
Firm Broadcast Ticket (Livestream Format Only)
A firm broadcast ticket allows firms or organizations to purchase a livestream program for viewing as a group at a significantly discounted per person fee. Firm broadcast tickets are purchased by a facilitator and are available in four tiers: up to 4 viewers, 5-7 viewers, 8-10 viewers, and 11+ viewers. The facilitator will receive all livestream access details and is granted permission to broadcast the livestream for the pre-selected number of viewers. The facilitator may download and distribute program materials to the pre-selected number of viewers in advance of the livestream broadcast. The livestream program must be viewed by all viewers in the same location (such as a boardroom) and at the same time. Access links cannot be shared with viewers and must only be used by the facilitator. Materials for the program will not be accessible after the livestream broadcast. The facilitator will not receive the recording(s). Firm broadcasts cannot be combined with other discounts.
10% Discount for Multiple Registrations
Three or more lawyers or staff members from the same firm or organization who wish to purchase individual tickets are eligible for a 10% discount on each ticket. To receive the discount, all lawyers or staff members must purchase an individual ticket for the same program and apply the coupon code GROUP10 on checkout. Each person must complete their own ticket purchase using their individual LESA.org account. This discount will be applied to the already discounted ticket price for students and newly called lawyers. If a firm or organization does not meet the minimum threshold of three individual tickets, each attendee will be invoiced the difference following the program.
Program Materials
Program materials are provided in an electronic format and can be accessed on the attendee’s LESA Classroom. Program materials cannot be shared or distributed without the express written permission from LESA.
Ticket Transfers
Individual tickets and firm broadcast tickets may be transferred to another attendee or facilitator for a $50 (plus GST) administration fee. Notice of a ticket transfer must be received from the attendee in writing (to [email protected]) at least three business days prior to the program. Tickets cannot be transferred after that date; however, program materials and recordings (if any) will be provided to individual ticket holders. Partial refunds are not issued for ticket transfers if transferred to an attendee in a different discount category.
Cancellations
Ticket fees, less a $50 (plus GST) cancellation fee, will be refunded for cancellations received in writing (to [email protected]) at least three business days prior to the program. Cancellation requests must come from the attendee and refunds will be issued to the same form of payment used for the original purchase. Refunds cannot be given after that date; however, program materials and recordings (if available and applicable for the ticket) will be provided.
Format Transfers
Attendees can request to transfer to an alternate program format, where applicable, for a $50 (plus GST) administration fee. Program format transfers are accepted until 9 AM on the last business day prior to the program date.
Multi-Day Programs (except Intensive Advocacy)
Registration for a multi-day program is available through individual tickets only. Each individual ticket must be purchased under the attendee’s LESA.org account.
10% Discount for Multiple Registrations
Three or more lawyers or staff members from the same firm or organization who wish to purchase individual tickets are eligible for a 10% discount on each ticket. To receive the discount, all lawyers or staff members must purchase an individual ticket for the same program and apply the coupon code GROUP10 on checkout. Each person must complete their own ticket purchase using their individual LESA.org account. This discount will be applied to the already discounted ticket price for students and newly called lawyers. If a firm or organization does not meet the minimum threshold of three individual tickets, each attendee will be invoiced the difference following the program. Note that Mediation of Family and Divorce Conflicts does not qualify for multi-person registration discounts.
Program Materials
Program materials are provided in an electronic format and can be accessed on the attendee’s LESA Classroom. Program materials cannot be shared or distributed without the express written permission from LESA.
Ticket Transfers
Tickets may not be shared by more than one person. Tickets may be transferred to another person for a $50 (plus GST) administration fee. Notice of a ticket transfer must be received from the attendee in writing (to [email protected]) at least five business days prior to the program. Tickets cannot be transferred after that date; however, program materials and recordings (if any) will be provided. Partial refunds are not issued for ticket transfers if transferred to an attendee in a different discount category.
Cancellation
Ticket fees, less a $250 (plus GST) cancellation fee, will be refunded for cancellations received in writing (to [email protected]) at least five business days prior to the program start date. Cancellation requests must come from the attendee and refunds will be issued to the same form of payment used for the original purchase. Cancellations received after that date will receive a refund of 50% of the ticket fees and access to written program materials (if any) provided we are notified prior to the first day of the program. Alternatively, if the program is being recorded, registrants may choose to retain their ticket and receive program materials and all recordings from the program. Once the program has begun, we are unable to provide any refunds.
Note that two or more full-day programs that are available as a bundle are considered a multi-day program if purchased as part of the bundle.
Intensive Advocacy
Registration for Intensive Advocacy is available through individual tickets only. Each individual ticket must be purchased under the attendee’s LESA.org account.
Discounts
Discounts are not available for Intensive Advocacy, other than financial need bursaries.
Program Materials
Program materials will be mailed to registrants at the address on their LESA.org account in advance of the program start date. Program materials cannot be shared or distributed without the express written permission from LESA.
Ticket Transfers
Tickets may not be shared by more than one person. Tickets may be transferred to another person at no extra charge provided notice is received from the attendee in writing (to [email protected]) at least 15 business days prior to the program start date. Tickets cannot be transferred after that date. Any materials received at the time of transfer must be shipped to the transferee, at the expense of the transferor.
Cancellations
Ticket fees, less a $250 (plus GST) cancellation fee, will be refunded for cancellations received in writing (to [email protected]) at least 15 business days prior to the program start date. Cancellation requests must come from the attendee and refunds will be issued to the same form of payment used for the original purchase. Refunds cannot be given after that date.
On-Demand Programs
Licenses
On-demand programs are available for purchase through a personal license or firm broadcast license.
Personal License
Personal licenses for on-demand programs are for the individual purchaser only and must be purchased under the LESA.org account of the individual viewer. Individuals who do not purchase a license for an on-demand program are not permitted to view the recording or access the materials. If multiple lawyers or staff members from your firm wish to view an on-demand program in their LESA Classroom account, each attendee requires a separate license. A firm broadcast license is available for law firms who wish to view an on-demand program as a group. See below for details on firm broadcasts. On-demand programs purchased with a personal license are available for unlimited viewing on the purchaser’s LESA Classroom account subject to LESA’s right to remove the program from the classroom due to licensing agreements or content issues.
Firm Broadcast License
A firm broadcast license allows firms or organizations to purchase an on-demand program for viewing as a group at a significantly discounted per person cost. Firm broadcast licenses are purchased by a facilitator and are available in four tiers: up to 4 viewers, 5-7 viewers, 8-10 viewers, and 11+ viewers. The facilitator is granted permission to broadcast the on-demand program for the selected number of viewers. The on-demand program must be viewed by all viewers in the same location (such as a boardroom) and at the same time through the facilitator’s LESA.org account. Facilitators may not share access to their LESA.org account. The facilitator may download and distribute program materials to the pre-selected number of viewers. The on-demand program (recording(s) and materials) will be available on the facilitator’s LESA Classroom account for a period of one month following purchase. On-demand programs purchased with a firm broadcast license are not available for individual viewing and will not be accessible on the viewers’ LESA Classroom accounts. Firm broadcasts cannot be combined with other discounts.
Program Materials
Program materials for on-demand programs are available through the LESA Classroom. Program materials cannot be shared or distributed without the express written permission from LESA.
License Transfers
Personal licenses for on-demand programs cannot be transferred. Firm broadcast licenses can be transferred to a new facilitator prior to group viewing by contacting us at [email protected].
Resources
Hardcopy publications in new, unopened condition may be returned within 30 days of purchase for a full refund less a $20 processing fee.
Practice Manual Subscriptions
Titles in LESA’s Practice Manual Series are updated periodically. Subscribers automatically receive updates, invoiced at the time of publication. Update notices are sent at least four weeks prior to the newly released update. You may remove yourself from a subscription list at any time by logging into your account and viewing your “memberships”, emailing us at [email protected], or by calling us at 780.420.1987.
LESA Library
Policies for the LESA Library can be found in the LESA Library Policies and Terms of Use.
Online Courses
Online courses are available through the purchase of a personal license only.
Personal License
Personal licenses for online courses are for the purchaser only and must be purchased under the LESA.org account of the individual accessing the online course. Individuals who do not purchase a license for an online course are not permitted to access the online course. If multiple lawyers or staff members from your firm wish to register for an online course, each individual requires a separate license.
License Transfers
Online course registrations cannot be transferred.
Copyright and Disclaimer
LESA’s programs and resources are subject to LESA’s Copyright and Disclaimer.
